Skip to Help content
Back to Help

Cancel a paid plan

Schedule cancellation at the billing-period boundary and understand what remains available.

How do I schedule cancellation?

An organization owner or admin can manage cancellation in Settings → Billing.

  1. Find the current paid plan and choose the cancellation action.
  2. Read the review dialog, including the exact period boundary and what the Free plan will provide.
  3. Acknowledge the stated consequences.
  4. Confirm the cancellation.
  5. Return to Billing and verify that the cancellation is shown as scheduled.

What happens after I cancel?

At the confirmed boundary, Everyn moves the organization to the applicable Free plan. Existing organization data, results, and read and export access remain available; paid-only work does not.

  1. Keep the scheduled boundary for your records.
  2. Download needed invoices or receipts from Billing.
  3. If Billing offers a withdrawal action and you change your mind before the boundary, review and confirm that action there.

Cancellation does not erase charges already incurred or create a prorated refund. Read Charges and refunds for billing questions.