How do I understand a charge?
Open Settings → Billing and compare the charge with the plan, billing history, statements, and usage shown for the same period.
- Match the date and amount to a Billing history item.
- Open its invoice or receipt when available.
- Check whether the statement includes a recurring plan fee, prior-period pay-as-you-go successful rows, tax, or an AI top-up.
- Compare row and AI usage with Usage.
How do I ask for a refund review?
Read the billing, refunds, and cancellation policy, then email help@geteveryn.com.
- Include the workspace name, invoice date, and amount.
- Include the visible invoice, receipt, or payment reference.
- Explain which part of the charge you believe is incorrect.
- Do not send a full card number, password, or sensitive dataset content.
Everyn reviews the specific charge against the applicable terms and records. A request is not a promise that a refund will be issued.